First impressions of X-Lite VOIP software

I've been using Voice over IP (VOIP) for some time now at the office. We use 7490 series Cisco IP Phones. I have also been using Skype for personal calls and Pidgin (using Jabber protocol) for Instant Messaging.

One of the things I don't like about the system is that the phones themselves and their accessories can be costly and bulky. The wireless headsets generally start at over $200. Also, although VOIP potentially enables a whole range of great communications features, such as answering your phone from anywhere, in practicality in my office environment, if I wanted to work from home, I'd need to carry my phone set with me.

Well recently I was introduced to a little "softphone" program called X-Lite by Counterpath which is free and enables you to easily set up your PC as a VOIP phone with the addition of some simple USB accessories, such as heaphones and microphones. I use a Logitech headset and have recently looked at upgrading to a newer cordless model which I will later review.

Anyway, initially I was really impressed with the setup. Besides the fact that your PC will need to be continuously on to use it as a phone, there are several useful options, such as the ability to use my laptop speakers for phone ringing independently of the in call speaking and listening. X-Lite is very intuitive and easy to use and can sit discretely on your desktop and taskbar and run at startup. The setup is cheaper to allow more freedom in the office environment.

One thing I did notice though is that when you want to use more advanced features, you need to upgrade to the full commercial version, another Counterpath upsell product known as EyeBeam 1.5 which retails at about $50. Features like call transferring (essential in an office environment) are blocked for example. In the commercial version, there is also built in Instant Messaging which I believe supports the Jabber protocol.

Another thing that constantly bugged me is X-Lite's update system. It doesn't appear to actually work. A pop-up keeps appearing saying that a new version is available and do I want to download it. But when I click "Yes", it simply closes the application and does nothing. Every time I open the thing this message pops up again after about 10 minutes. Very annoying.

While I'm still searching for a free alternative (such as modding Skype's offering) and something that perhaps integrates into a small business CRM (like PrettyMay for example) as well as Skype for personal use, X-Lite seems to be a good way of doing without the clunky phone.